Frequently Asked Questions
As an award winning contracting company in Caledonia, we know how to bring your visions to life and our professional team is here to guide you every step of the way. Whether you have an inquiry about the logistics of a small scale project, or want to know more about how our team tackles the most complex jobs, we’re here to answer any question you may have. Check out some frequently asked questions below.
How is Fat Cat Contracting different from its competitors?
We're a family owned and operated company that understands that your home is one of the biggest investments you'll ever make. Providing exceptional quality work, and building client relationships remains paramount.
We strive to be safe, knowledgeable, friendly, respectful, honest, and helpful from beginning to end of any project and strongly believe in open communication throughout the project.
Do you work with subcontrators?
Yes! We collaborate with many local subcontractors such as licensed electricians, plumbers, roofers, window, door, and siding suppliers. Should your project require any subcontractors, you will be notified of any additional partners joining us for the successful completion of your project.
How long have you been in business?
Fat Cat Contracting was founded in 2018 and have since won several Reader's Choice Awards over the last 4 years.
How do you resolve any disagreements?
Despite the best intentions of contractors and homeowners, mistakes or disagreements can occur. Should an issue arise, we will arrange a time to discuss any concerns together. As our client relationships are our number one priority, we will always work together to come up with a fair a reasonable solution for all parties.
Is there a warranty for your service?
We offer a one year workmanship warranty following the completion of the project that covers against workmanship or installation errors.
How will additional charges be dealt with?
When quoting a project, we do our best to examine what's required in order to provide as accurate pricing as possible. Our estimates are very detailed so you know exactly what's included in the project.
Still, as with many home improvement projects, unforeseen issues can arise such as mold found in the walls, electrical issues, or rotted floor joists. We are strongly committed to remedying any unsafe discoveries and will discuss and get your approval on any additional costs associated with correcting any surprises.
Will you obtain the permits and set up the inspections required for this job?
Not every project will require a permit but for those needing structural or load changes, we will pull any permits and arrange inspections as required. Our subcontractors, such as electricians or plumbers, pull and arrange inspections for their portions of the project.
Do you have insurance?
Yes we have full liability and WSIB insurance. We're happy to provide a certificate if requested.
What is the payment schedule?
If you'd like to book your project with us, a deposit is required to secure a placement in our schedule. Upon the start of your project, we offer a stepped payment plan throughout the project as we get closer to completion. We will never request the full amount upfront!
Will I have a dedicated team working on my job?
Each project we work on has a dedicated a site lead who is the main point of contact for your project. As with many contractors, we often have several projects on the go but will keep you updated as to who will be on the job site and when.
What is your working day like?
Our workday schedule varies depending on the needs of each client. Before we begin your project, we'll discuss start and end times, as well as property access and lock-up as needed. We'll also discuss what needs to be removed in or near the work area prior to starting your project, as well as any special needs or requests.
What is our timeline for completion?
Upon booking a project with us we'll provide you with an approximate timeframe as to when we can start your project, and the approximate amount of time it will take to complete it. As we get closer to the start date of your project, we will be in contact with you to firm up a start date and confirm any access details. As with many construction projects, we do encounter delays from time to time relating to material shortages, or unforeseen surprises/additions on a previous project that may effect our schedule. We do our best to communicate any delays before and during your project if some should arise.